Delivery of orders
Your orders will be delivered quickly and safely once the payment is made and the stock is available. Our primary delivery option is Royal Mail. Orders less than £250 will also be via free insured delivery system. The goods will be delivered within the 3 working days after the funds have been cleared and items have been dispatched. It normally takes 3 working days excluding Saturdays and Sundays. Please note that sometimes parcel may come early or may take more than 3 working days depending on prior commitments such as festival season of the month.
Parcel above £250 will also be via free insured delivery system. The goods will be delivered within the 3 working days will be sent via special delivery service from FedEx. Delivery via both of these will be fully insured. In case of urgency, one of our team members may even personally drop off your parcels.
Please make sure that the addresses you register are correct and that any card payments are made from a card registered in both your name and also to your address so that we can get the orders to you safely.
Once we receive a full payment and a signature has been accepted at the address provided by the client at the time of order, the ownership of goods will be passed on to the customer.
Any failure to deliver an order on our part will result in a full refund of the original amount paid or goods as a replacement. No liability will be accepted by us for any price fluctuation in those circumstances. We cannot be held responsible for delays to the postal system which may affect delivery of your goods, which are beyond our control.
Your orders will be discreetly and securely packaged. No reference to bullion or coins will be on the packaging. We fully understand the need for discretion and security.
Collection of order
One of our staff will inform you once your order is ready to be collected. You can collect it from our stores after the orders have been fully paid in advance.
Please make sure you bring a form of identification and a copy of the invoice for the goods when you come to collect your package. We will not be able to release the goods to any third parties.
We do NOT keep any goods on site and therefore it is not possible to collect any goods other than those ordered and packaged ready for collection.
Cancellation and Returns
The right to cancel under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 does not apply because the price of all goods that we sell is dependent upon variations in the financial markets that are beyond our control.
If you wish to cancel an order for an item which you have paid for prior to its coming into stock, in consequence of a price fluctuation, the cancellation charge will be 2.5% of the total order value, plus any consequential loss owing to the fluctuation in the price of the metal.
We will be happy to provide you with a refund or exchange in line with your rights as a consumer. However, if we feel the coins meet the standard as described then we will be unable to provide a refund for the cost of postage.